Carpeta Ciudadana: access and use, step by step

What you need to have to hand

1. ID: Cl@ve PIN or Cl@ve Permanente, or certificado digital FNMT/DNIe with its PIN.
2. Mobile with the Cl@ve PIN app and coverage to receive codes.
3. Compatible browser (Chrome/Edge preferred). AutoFirma installed if you will sign acknowledgements.
4. Email working for alerts.

Documentation

• DNI or NIE in force.
• Número de soporte of the DNI/TIE (if you register in Cl@ve online).
• Mobile and email you will register in Cl@ve.
• Certificado FNMT or DNIe with reader (if you prefer that ID).
• Carta con CSV from Cl@ve (only if you register by letter).

Step by step

1. Go to https://carpetaciudadana.gob.es and click Entrar.
2. Identify yourself:
   • With Cl@ve PIN (request PIN in the app) or Cl@ve Permanente.
   • Or with certificado digital/DNIe. If you’re not in Cl@ve, sign up at https://clave.gob.es/clave_Home/registro/ (videollamada, letter or in person).
3. Check “Mis notificaciones y avisos”:
   • You’ll see the puestas a disposición. Download the PDF and, if asked, sign the acuse with AutoFirma.
   • If it redirects to DEHú/AEAT, follow the process there and come back.
4. Open “Mis expedientes”:
   • Filter by organismo (AEAT, DGT, Seguridad Social, SEPE…).
   • Download resguardos (asientos de registro, receipts) and keep copies.
5. Look at “Mis datos”:
   • Vehicles, DGT points, address, familia numerosa, titles, etc.
   • If something’s wrong, use “Ir a la sede” to fix it where it belongs.
6. Configure alerts:
   • In Configuración/Preferencias, add your email and mobile and turn on SMS/email alerts. They’re reminders but they save you from missing stuff.

Time-savers

1. Turn on alerts on day one. They don’t replace the notification, but they warn you.
2. Save PDFs with clear names (date_organismo_subject.pdf). You’ll thank yourself later.
3. If you’re short on time, go directly to DEHú (https://dehu.redsara.es/) for notifications. It’s more direct for deadlines.
4. Chrome/Edge + AutoFirma usually works better than Safari/Firefox for signing.
5. If your Cl@ve PIN expires, don’t stress: request another from the app and reload the page.

Common mistakes that can ruin the procedure

1. Trusting the email/SMS: the alert is not the notification. After 10 calendar days without logging in, they count it as read anyway.
2. Trying to sign on mobile: the acuse signature with AutoFirma fails on many phones. Use a computer.
3. Not having the correct mobile in Cl@ve: you changed number and don’t get PINs. Update your details before you log in.
4. Using Safari or an old browser: stalls when signing/downloading. Try Chrome or Edge.
5. Logging in with no time: the PIN lasts minutes. If you get a call or get distracted, it expires and kicks you out.