Registration and activation of Cl@ve Permanente

What you need to have to hand

1. DNI/NIE in force (clearly readable).
2. Spanish mobile operational (for SMS) or Cl@ve app installed if you’ll use OTP via app.
3. Email address that doesn’t filter messages.
4. Certificado digital or DNIe if you want to do it online instantly (optional).
5. Camera and microphone if you’ll register by videollamada.
6. Carta with CSV if you chose the carta channel (it’s sent to the domicilio fiscal).

Documentation

• DNI/NIE physical.
• Mobile number and email.
• Certificado FNMT/DNIe (only for immediate online registration).
• Invitation letter with CSV (if you go by carta).
• Cl@ve app if you prefer OTP without SMS.

Step by step

1. Go to https://clave.gob.es/clave_Home/registro/Como-puedo-registrarme.html and choose the channel: certificado/DNIe, videollamada, presencial or carta.
2. With certificado/DNIe: identify, confirm your details (mobile and email) and you’re registered.
3. By videollamada: from the same page start the video identification, show your DNI/NIE to the camera and they validate you in that session.
4. By carta CSV: request the letter from the Cl@ve portal, wait to receive it and, with the code, return to the website to complete registration.
5. Presencial: go to an adhered office (AEAT, Seguridad Social, etc.), they identify you with the DNI/NIE and register you on the spot.
6. Activate Cl@ve Permanente: from clave.gob.es enter the gestión de contraseña, create your password and choose whether to use OTP by SMS or the Cl@ve app.
7. Quick test: log into https://sede.agenciatributaria.gob.es and sign in with Cl@ve Permanente to confirm username, password and OTP work.

Time‑saving tricks

• Want cloud signing (Cl@ve Firma)? Go via certificado, videollamada or presencial to get nivel avanzado and avoid rejections.
• App beats SMS: if you travel or your operator messes with short SMS, use the Cl@ve app to generate OTP without relying on coverage.
• Check your domicilio fiscal before requesting carta; if it’s out of date it won’t arrive and you’ll lose weeks.
• Browser: disable popup blockers and strict cookies; if Cl@ve redirects fail, try Chrome or Edge.
• Strong password: mix letters, numbers and symbols. Don’t reuse your email password; if it gets blocked, unblocking is another hassle.

Common mistakes to avoid

• Requesting the carta to an old domicilio fiscal: it never arrives and you eat the waiting time.
• Confusing Cl@ve PIN with Permanente: you log in with PIN and it expires in 10 minutes; for signing or repeated procedures use Permanente.
• Not activating the Permanente password after registering in Cl@ve: you’re “registered” but can’t use username+password.
• Maxing out attempts and getting blocked: don’t be stubborn. Use “forgot my password” with SMS/app or certificado.
• Going by carta and then wanting to sign: you’ll stay at basic level and your signing will be rejected; better videollamada or presencial from the start.