Instancia general al Ayuntamiento por el Registro Electrónico Común (REC)

What you should have ready

1. Cl@ve PIN/Permanente or certificado digital/DNIe working.
2. Text with what you request: short subject and an explanation with dates, addresses and file number if you have it.
3. Evidence: photos, receipts, quotes, reports… in PDF/JPG (PDF preferred).
4. Representation: signed authorisation and DNI of the person represented, or poder en Apodera if you act for another person or company.
5. Ayuntamiento details and, if known, the recipient department (Urbanismo, Tributos, etc.).

Documentation

1. Instancia general (generated in the REC; you can also attach your written PDF signed if you prefer).
2. Identification via Cl@ve or certificado (no need to attach DNI if you authenticated).
3. Supporting annexes as needed: municipal receipts, photos of incidents, technical reports, quotes.
4. Representation: simple authorisation + DNI of the represented person or poder en Apodera.
5. For refunds of undue payments: proof of payment and bank details (IBAN in your name).

Step by step

1. Go to the REC: https://rec.redsara.es/registro/action/are/acceso.do and log in with Cl@ve or certificado.
2. In Organismo destinatario, search your Ayuntamiento (exact name). If it doesn't show, check the alerts section.
3. Choose Instancia general/solicitud genérica. Write an asunto and the exposición. Be specific: what happened, when, where and exactly what you want.
4. Attach your documents (PDF/JPG). If the system struggles with file size, compress into ZIP and split.
5. If you act for a third party, attach authorisation or declare the apoderamiento (https://apodera.redsara.es).
6. Sign and submit. Download the justificante with CSV and registro number.
7. Follow the expediente in Carpeta Ciudadana (https://carpetaciudadana.gob.es) and watch for notifications in DEHú (https://dehu.redsara.es).

Time-savers

1. Autofirma installed if you use certificado: https://firmaelectronica.gob.es/Home/Descargas.html.
2. Write the asunto like a headline (one line max). It helps it not get lost.
3. Attach a single PDF with everything important and an index on the first page. Fewer loose files, less hassle.
4. If your Ayuntamiento has a specific trámite, use it and also submit a short summary via instancia general so you don't miss deadlines.
5. Submit before 23:59. The system stamps the time; if you're late, it counts as the next day.

Common mistakes that can mess up your case

1. Wrong recipient: sending to the Diputación instead of the Ayuntamiento. Check the name before signing.
2. No evidence: just “I request” with no documents. They'll ask for subsanación (10 days) or archive it.
3. Out of deadline: late recursos/alegaciones = inadmission. Saturdays, Sundays and holidays are non-working.
4. Huge files: REC cuts uploads by size. Compress, split and prefer PDF.
5. Representation not proven: if you sign for someone without a poder or authorisation, they'll stop it. Use Apodera or attach authorisation with DNI.