Imserso trips: application and accreditation so you can book

What to have ready

1. Cl@ve (PIN or Permanente) or digital certificate that works. If you don’t have one, register at https://clave.gob.es.
2. DNI/NIE and your contact details (mobile and email).
3. Basic details of your pension (type) and authorisation for Imserso to query Seguridad Social.
4. If you bring a non‑pensioner companion, libro de familia or certificado de pareja de hecho.
5. If you need adaptations or a carer, disability/dependence certificate.

Documentation

• DNI/NIE valid.
• Pension resolution or certificate only if you don’t authorise a query or there are issues.
• Volante de empadronamiento only if you don’t authorise a residence query.
• Health card (they’ll ask at booking, but have it handy).
• Disability/dependence accreditation if applicable.
• Libro de familia/certificado de pareja de hecho if you bring a non‑pensioner companion.
• Imserso renewal letter with locator, if you received it.

Step by step

1. Go to the Sede del Imserso: https://sede.imserso.gob.es and look for “Programa de Turismo – Solicitud de participación”. It’s obvious during the campaign.
2. Identify yourself with Cl@ve or a certificate. If you received a renewal letter, you can use the localizador to update data without Cl@ve, but to submit online you’ll be asked to identify yourself.
3. Fill the application: personal data, departure province, preferences, companion and authorisations for queries (tick these to avoid paperwork).
4. Attach what’s needed only if you don’t authorise queries or the system asks (pension, empadronamiento, disability, etc.).
5. Sign and submit. Download the justificante de registro PDF and keep the expediente number.
6. If the online route gives you grief: book an appointment and file at your Oficina de Asistencia en Materia de Registro (check offices at https://sede.administracion.gob.es). Bring the printed form and a copy to get stamped.
7. Wait for the accreditation/letter with your day and slot. On that day, book with the operator or an agency and pay the copayment.

Time‑saving tips

• Authorise queries for your data: you’ll avoid attaching pension and padrón documents.
• Use Chrome or Edge on the desktop and disable blockers. Avoid using a phone on the first day: it’s when things break most.
• If you were on the programme before, don’t lose the renewal letter: the locator speeds everything up.
• On the first day of your slot, try to book first thing or around midday; bottlenecks happen at the start and right after lunch.
• If you want a single room, ask for it from the start: they’re limited and go fast.

Common mistakes that can wreck your application

1. Leaving Cl@ve registration to the last day: activation mail won’t arrive in time and you miss out.
2. Not downloading the receipt: without the registration number, complaining is a nightmare.
3. Not ticking authorisations and then forgetting to attach documents: the application is incomplete.
4. Ignoring the slot letter: if you don’t book on your day, you lose priority and go on the waiting list.
5. Incompatible browser or blocked cookies: the sede freezes and you think it’s "the system", but it’s your setup.